Privacy Notice
This privacy notice explains how Charlie Brown
Hairdressing looks after personal information you give us
or that we learn by having you as a client and the choices
you make about marketing communications you agree we may
send you. This notice explains how we do this and tells
you about your privacy rights and how the law protects
you.
TOPICS:• What
information we collect about you
• How information
about you will be used
• Marketing
• Employment
•
How long your information will be kept for
• Where your
information is kept
• Access to your information and
correction
• Cookies
• Other websites
• Changes
to our privacy notice
• How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an
appointment for a service or treatment or visit the salon
for a service or treatment, buy a product or apply for a
job, whether contact is online, on paper, by email, using
our WIFI or over the phone. CCTV systems are operated for
the security of customers & the business at our branches.
The information you give us may include your name,
address, email address, phone number, relevant history
which may suggest that a service or treatment should not
go ahead, or certain products should not be used (e.g.
allergies, pregnancy, skin conditions), payment and
transaction information, IP address and CVs. Your image
recorded on CCTV when you visit a branch.
For
clients under the age of 16, we will only keep and use
their personal information with the consent of a parent,
carer or guardian.
HOW INFORMATION ABOUT
YOU WILL BE USEDIn law, we can use
personal information, including sharing it outside the
salon, only if we have a proper reason to do so, for
example:
• To fulfil a contract with you i.e. to
provide the service or treatment you have requested and to
communicate with you about your appointments
• When it
is in our legitimate interest i.e. there is a business or
commercial reason to do so, unless this is outweighed by
your rights or interests
• When you consent to it: we
will always ask for your consent to hold and use health
and medical information.
We will
therefore share your information with:•
Providers of our salon software system, I Salon
•
Mailing house Mail Chimp, Survey Monkey & Salon Spy for
reviews & feedback
• Suppliers of our website Sure
Productions
We have rigorous data protection and
security policies in place with all our suppliers.
We will not share your information with any other third
party without your consent except to help prevent fraud,
or if required to do so by law.
MARKETINGWe would like to send you
information about products and services which may be of
interest to you. We will ask for your consent to receive
marketing information.
If you have consented to
receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from
contacting you for marketing purposes or giving your
information to third party suppliers of products or
services. If you no longer wish to be contacted for
marketing purposes, please contact:
promotions@charliebrownhair.co.uk
EMPLOYMENTThe
information we collect about employees, the purposes it is
used for and who it will be shared with is set out in our
employment contracts and employee handbook.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your
information to contact you no more than for a maximum of
24 months from your last visit to the salon.
After
24 months we will delete all your personal information,
except for your name, relevant client history (e.g.
allergy test records which we keep for 4 years) and
financial transactions (which we are obliged to keep for 6
years).
Information about unsuccessful job
applicants will be deleted after four months.
See
our data retention policy for further information,
including employee data.
WHERE YOUR
INFORMATION IS KEPT Your information is
stored within the European Economic Area on secure servers
provided by I Salon Software. Any payment transactions are
encrypted. Sending information via the internet is not
completely secure, although we will do our best to protect
your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal
information that we hold about you. This will normally be
free, unless we consider the request to be unfounded or
excessive, in which case we may charge a fee to cover our
administration costs.
If you would like a copy of
some or all of your personal information, please contact
Clive at:
promotions@charliebrownhair.co.uk
We want to make sure that your personal
information is accurate and up-to-date. You may ask us to
correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of
your personal information, or to ask us to delete, remove
or stop using your personal information if there is no
need for us to keep it.
COOKIES
Cookies are text files placed on your computer to
collect standard internet log information and visitor
behaviour information. This is used to track visitor use
of the website and to compile statistical reports on
website activity. For further information visit
www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the
above websites tell you how to remove cookies from your
browser. However, in a few cases some of our website
features may not function as a result.
See our
cookies policy here:
[Link]
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we
will place any updates on this webpage. This privacy
notice was last updated on 9/8/18.
HOW TO
CONTACT USPlease contact us if you have
any questions about our privacy notice or information we
hold about you:
By email:
promotions@charliebrownhair.co.uk
Or write to us at: Charlie Brown Hair,
Castle House Park Road, Banstead, Surrey, SM7 3BT
You also have the right to complain to the Information
Commissioner’s Office. Find out on their website how to
report a concern:
www.ico.org.uk/concerns/handling